FAQ

1. What is the delivery time for orders within Pakistan?

We deliver orders within Pakistan in 3 to 5 working days.

2. How long does international delivery take?

For international orders, delivery typically takes 6 to 10 working days, depending on the destination.

3. Do you offer free delivery?

Yes, we offer free delivery on all orders within Pakistan. For international orders, delivery charges are calculated based on the weight and destination of the parcel.

4. Where is your store located?

Zevaria is an online jewelry store based in Pakistan, bringing elegance to your doorstep. Currently, we do not have a physical location.

5. How can I contact customer care?

You can reach our customer care team via:
WhatsApp: +923412790603
Our team is available Monday to Saturday,

6. What payment methods do you accept?

We accept:

• Cash on Delivery (COD) for orders within Pakistan.
• Online payments via JazzCash, EasyPaisa, credit/debit cards, and PayFast.

7. What if my jewelry item is damaged during delivery?

If your item is damaged during delivery, please contact us within 24 hours of receiving the parcel. Share clear pictures of the damaged item, and we’ll guide you through the replacement process.

8. Do you have a return or exchange policy?

Yes, we have a flexible Exchange & Return Policy. Please refer to our dedicated Exchange & Return Policy page for complete details.

10. How can I track my order?

Once your order is shipped, we’ll share a tracking number via WhatsApp or email. You can use this to track your order in real-time.