Return and Exchange Policy

At Zevaria, customer satisfaction is our priority. While we have a strict no-return policy, we do allow exchanges under specific conditions, such as manufacturing defects. We take utmost care in inspecting all items before shipping to ensure they meet our quality standards.

Exchange Period

  • Exchanges can be initiated within 3 to 5 days after receiving your package.

Eligibility for Exchange

To qualify for an exchange:

  • The item must be in its original condition — unworn, undamaged, and with all tags and packaging intact.
  • Proof of purchase (receipt or order confirmation) must be provided.
  • Exclusions:
    • Customized or personalized jewelry cannot be exchanged unless defective.
    • Sale, discounted, or promotional items are not eligible for exchange.
    • Each item can be exchanged only once.

Exchange Process

  1. Contact Us:
    Reach out to our customer service team via phone or email to initiate the exchange.
  2. Follow Instructions:
    Our team will guide you through the process, including providing a return shipping label (if applicable) and packaging instructions.
  3. Inspection:
    Once the returned item is received, it will be inspected to ensure it meets the exchange criteria.

Shipping Costs

  • If the exchange is due to personal preference or sizing issues, customers are responsible for return shipping costs.
  • If the exchange is due to a manufacturing defect or an error on our part, Zevaria will cover the shipping expenses.

Final Decision

Zevaria reserves the right to approve or deny an exchange based on:

  • The condition of the returned item.
  • Adherence to the exchange policy guidelines.

Important Notes

  • Package the item securely and use a reliable courier service for returns. Zevaria is not responsible for damage or loss during transit.
  • If the exchange item is more expensive, customers must pay the price difference along with any additional shipping costs.

Contact Us

If you have any questions or require assistance, our dedicated customer service team is here to help:

  • Phone/WhatsApp: +923412790603

Your satisfaction is our commitment, and we strive to make the exchange process smooth and transparent.